Question 1

How does the chatbot creation process work?

Accepted Answer

You will provide the content source(s) that you would like us to integrate into your chatBot. We will ask for some basic information to assess the amount of content that is involved so we can select the appropriate subscription for you. Other considerations — identify integrations that you are interested in (calendar links, data warehouse integration, link tree, etc).

Question 2

What types of content can be integrated into the chatbot?

Accepted Answer

Documents (all formats including Word, PDF, Text, etc) YouTube Channels MP4 videos Podcasts and Podcast RSS feeds Website Content

Question 3

How do you ensure the security and privacy of the content uploaded?

Accepted Answer

Content can be removed from our end providers servers after it has been indexed or kept for citing and linking.

Question 4

Can the chatbot be customized to match my company's branding?

Accepted Answer

Yes! You can provide logos for your brand and the personality of your bot can be tailored as well.

Question 5

What platforms will the chatbot be compatible with (e.g., website, social media, messaging apps)?

Accepted Answer

YouTube Channels RSS Feeds Websites

Question 6

How much control do I have over the chatbot's responses and behavior?

Accepted Answer

You can tailor several aspects of your Bot's personality including tone, response domain IQ level, and response linking.

Question 7

Is there a limit to the amount of content that can be uploaded?

Accepted Answer

Yes, but you can scale up as you need. Ask for pricing details.

Question 8

How are updates and changes to the content handled?

Accepted Answer

If we have a live source such as a YouTube Channel or RSS feed we can refresh content on a schedule.

Question 9

How do I integrate the chatBot into my website?

Accepted Answer

We will provide you with HTML that will allow you to embed your Bot into your website.

Question 10

Can the chatbot handle multiple languages?

Accepted Answer

Yes, over 90 languages are supported.

Question 11

What kind of analytics and reporting features are available?

Accepted Answer

Basic analytics and reporting are available. Pricing details available upon request.

Question 12

How does the chatbot handle questions it can't answer?

Accepted Answer

If the Bot doesn't have an answer from its knowledge base it will inform the user. This response is customizable.

Question 13

What is the pricing structure for the chatbot service?

Accepted Answer

Since our Botz are custom made we will need to schedule a call to provide pricing.

Question 14

Is there customer support or technical assistance available?

Accepted Answer

Yes, email support@customBotz.ai

Question 15

How can I measure the ROI of implementing a chatbot?

Accepted Answer

There are several key factors that you can measure depending on the domain of the Bot. For Customer Support, once your Bot is in action you can measure reduced staff time needed to support customers. For Internal Knowledge base you may see increased productivity and saved time of your experienced staff. For Product Research you will again see time savings.

Question 16

Can the chatbot be integrated with other business systems or databases?

Accepted Answer

Not yet, but this is an area of great interest for us.

Question 17

What is the process for training the chatbot with new content over time?

Accepted Answer

If this is an existing content source we covered this above in updates and changes to content. If you would like to add a new content source we would need to add a new subscription and gather url details from you for the new content source.

Question 18

What is the expected turnaround time from content upload to chatbot deployment?

Accepted Answer

Once we have the required content source information we would expect to have it ready for you to look at within 1-2 days.

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