Frequently Asked Questions

The CustomBotz.ai FAQ page provides detailed answers about their chatbot creation process, content integration, security, and customization. It explains how chatbots can be tailored to match a company's branding and the various content types they support, including documents, videos, and website content. The page also covers topics like platform compatibility, multilingual support, analytics, and pricing. Additionally, it addresses how the chatbot handles complex queries, content updates, and training with new content over time. For more information, visit their FAQ page directly.

How does the chatbot creation process work?

You will provide the content source(s) that you would like us to integrate into your chatBot.

We will ask for some basic information to assess the amount of content that is involved so we can select the appropriate subscription for you.

Other considerations - Identify integrations that you are interested in ( Calendar links, Data Warehouse Integration, Link Tree, etc)

What types of content can be integrated into the chatbot?

Documents (all formats including Word, PDF, Text, etc)

YouTube Channels

MP4 videos

Podcasts and Podcast RSS feeds

Website Content

How do you ensure the security and privacy of the content uploaded?

Content can be removed from our end providers servers after it has been indexed or kept for citing and linking.

Can the chatbot be customized to match my company’s branding?

Yes! You can provide logos for your brand and the personality of your bot can be tailored as well.

How is the chatbot trained with my content?

Once we have identified the training sources we will ask you for the urls and will begin the training

Training time is proportional to the amount of content but is normally pretty quick once we get started.

What platforms will the chatbot be compatible with (e.g., website, social media, messaging apps)?

YouTube Channels

RSS Feeds

Websites

How much control do I have over the chatbot’s responses and behavior?

You can tailor several aspects of your Bots personality including tone, response domain IQ level, and response linking

Is there a limit to the amount of content that can be uploaded?

Yes, but you can scale up as you need. Ask for pricing details

How are updates and changes to the content handled?

If we have a live source such as a YouTube Channel or RSS feed we can refresh content on a schedule.

How do integrate the chatBot into my website?

We will provide you with HTML that will allow you to embed your Bot into your website

Can the chatbot handle multiple languages?

Yes, over 90 languages are supported.

What kind of analytics and reporting features are available?

Basic analytics and reporting are available. Pricing details available upon request.

How does the chatbot handle complex queries or requests it doesn’t understand?

If the Bot doesn't have an answer from its knowledge base it will inform the user. This response is customizable.

What is the pricing structure for the chatbot service?

Since our Botz are custom made we will need to schedule a call to provide pricing

Is there customer support or technical assistance available?

Yes, email [email protected]

How can I measure the ROI of implementing a chatbot?

There are several key factors that you can measure depending on the domain of the Bot.

For Customer Support, once your Bot is in action you can measure reduced staff time needed to support customers.

For Internal Knowledge base you may see increased productivity and saved time of your experienced staff

For Product Research you will again see time savings

Can the chatbot be integrated with other business systems or databases?

Not yet, but this is an area of great interest for us.

What is the process for training the chatbot with new content over time?

If this is an existing content source we covered this above in Updates and changed to content.

If you would like to add a new content source we would need to add a new subscription and gather url details from you for the new content source.

What is the expected turnaround time from content upload to chatbot deployment?

Once we have the required content source information we would expect to have it ready for you to look at within 1-2 days.